Refund Policy

This refund and return policy governs all purchase transactions on the website. All refunds and original order settlements are processed exclusively in US dollars. Any policy-related inquiries shall be submitted via the dedicated contact page only.

Eligibility for Returns

Customers may initiate return requests for eligible merchandise within an extended post-delivery window. Items must remain unopened, unused, and retain intact original packaging with all attached labels. Products damaged by improper customer storage, accidental scratching or unauthorized modification are not eligible for return.

Return Shipping Responsibility

We cover all outbound shipping and customs fees for initial order delivery. Customers are responsible for return shipping costs when sending items back to our designated warehouse. No additional customs charges will be required for eligible returns processed in accordance with official cross-border return guidelines.

Refund Processing Timeline

Once returned items are received and verified for compliance by our warehouse team, formal refund review will begin immediately. Approved refunds will be issued back to the original payment method within our standard internal processing cycle. Delays in funds arrival may stem from third-party payment platform settlement rules, which are outside our control.

Partial Refund Rules

Partial refunds are permitted for scenarios such as missing accessory delivery or minor product quality defects confirmed by official verification. Partial refund amounts will be calculated based on the actual abnormal portion of the order, and settled in the same currency as the original payment.

Non-Refundable Scenarios

Refunds will not be approved for returns submitted beyond the valid application window, items damaged by customer misuse, or clearance-marked merchandise clearly noted as final sale. All dispute resolutions follow the terms stated on this policy page.